Shipping Policy

Thank you for shopping at BalanceX.shop – your trusted source for premium multi-vitamins, supplements, and wellness products!

Free Shipping Offer

Enjoy FREE Shipping on your first order above $50! please contact info@balancex.shop for the Free ship voucher.

Processing Time

All orders are carefully processed in our warehouse within 1-2 business days after payment confirmation. Orders placed after 2:00 PM EST or on weekends/holidays will be processed on the next business day.

Shipping Carriers & Delivery Time

We ship via USPS or UPS, depending on your location and the shipping option selected at checkout.

Once your order is dispatched from our warehouse, it typically takes 1-3 business days to arrive at most U.S. addresses (continental United States).

Please note:

• Delivery times are estimates provided by the carrier and are not guaranteed.
• Weekend and holiday deliveries are not available.
• Shipping to Alaska, Hawaii, APO/FPO, and U.S. territories may take longer.

Damaged or Opened Packages We inspect and seal every package before shipping to ensure your multi-vitamins and supplements arrive in perfect condition.

If you receive a damaged or opened package:

• The carrier (USPS or UPS) is responsible for safe transit of sealed packages.
• Please contact the carrier directly (USPS or UPS) to file a claim, as they only accept claims for sealed packages.
• You can also reach out to our customer support team with your order number and photos of the damage.
• If your claim with the carrier is approved, we will gladly provide store credit or a replacement (subject to stock availability).

Tracking

You will receive a tracking number via email as soon as your order ships. You can track your package directly through USPS or UPS.

Missing or Delivered Package Policy

Delivery Confirmation

All orders are shipped with tracking. Once a package is marked as delivered by the carrier (e.g., USPS), it is considered successfully delivered.

At this point, responsibility for the package transfers to the customer.

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Delivered but Not Received

If your tracking status shows “delivered” but you cannot locate your package, we recommend that you:

• Check your mailbox and any parcel lockers
• Look around your delivery location or safe drop areas
• Check with neighbors or household members
• Contact the shipping carrier directly for additional delivery details

In many cases, packages are found after completing these steps.

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Reporting a Missing Item

If an item is missing from your order, you must contact us within 48 hours of delivery.

To investigate your claim, we require the following:

• A clear photo of all items received
• A photo of the package, including the shipping label
• Confirmation that you have checked your surroundings and with neighbors

Claims without this information may not be processed.

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Investigation Process

All claims are reviewed carefully using:

• Shipping and dispatch records
• Packing verification
• Shipment weight and logistics data

We reserve the right to deny claims if the provided information is incomplete, inconsistent, or indicates potential misuse.

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Resolution

If your claim is verified, we may offer one of the following solutions:

• Replacement of the missing item
• Store credit
• Partial refund

Please note that refunds are not guaranteed and are issued at our discretion.

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Liability Disclaimer

We are not responsible for:

• Packages lost or stolen after confirmed delivery
• Incorrect shipping addresses provided by the customer
• Delivery issues caused by unsecured locations

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Abuse Prevention

To protect our business and customers, we reserve the right to:

• Refuse service in cases of repeated claims or suspicious activity
• Decline requests that do not meet our policy requirements

RETURN POLICY

If you're not satisfied with an item you purchased from us, we want to make it right! Please email info@balancex.shop within 15 days of order receipt and we will be happy to help you with a return, exchange or replacement.

Refunds are available for unused items in their original packaging for more info please visit Refund Policy 
Exchanges or store credit are available for used items.

Customer is responsible for return shipping, except in the case of damaged or defective items.